Usually same-day, with a 4-hour option shown at checkout during the day. Order before the cut-off and we’ll deliver by evening.

Track your order

Same-day: order before your cut-off to receive by ~10pm. 4-hour: order before ~6pm (currently served from Al Quoz).

If you miss a cut-off, we’ll book the next available window.

Yes—keep your phone handy during your window and add building/gate notes at checkout for smooth hand-off.

No worries—reply to your tracking SMS/email with your preferred time (e.g., 10am–1pm or 5–8pm). We’ll arrange the next attempt.

Yes, COD is available for eligible Dubai addresses (you’ll see it at checkout). Please prepare the exact amount; proof-of-delivery is provided.

Yes—next-day coverage across the UAE. Order before the cut-off to receive by evening.

Plan for delivery by end-of-day when ordered before the cut-off. We’ll update you if anything changes and book the earliest window.

Recent snapshot: strong on-time performance and successful deliveries.

Building/Community → Street → Area → Emirate + phone with country code. Add entrance/reception details to help the driver reach you on the first attempt.

Reply to your tracking SMS/email with your preferred time. We’ll arrange a re-attempt quickly.

Most arrive in about 4–6 business days. Customs can add time in some countries. Your DHL tracking page shows the most up-to-date estimate.

Track your order

As a guide: KSA ~4–5d, UK/US ~5d, AU/CA ~6d. Some routes are faster; customs may add time. We’ll keep you updated via your tracking link.

DHL’s dates are estimates and can shift with flights or customs. If your parcel goes beyond your window, message us and we’ll escalate with DHL right away.

It’s a temporary stop—often a customs check or local delivery event. You usually don’t need to do anything. We monitor these and will update you. If an item can’t clear, we’ll offer a reship, split shipment, or a refund.

We’re just checking something—usually a quick address/phone confirm or packaging step. Your tracking link shows the latest. If we need anything, we’ll text or email you right away.

We accept major cards and, where offered, Cash on Delivery locally. If COD isn’t shown for your basket/area, choose card payment.

We’ll arrange a pickup and confirm the time by SMS/WhatsApp. Keep items sealed/unopened. Once received and checked, refunds are processed quickly.

If checkout hiccups, try another payment or a private window. Want us to link a guest order to your account? Message us your order number and email—done.

On the product page, tap “Notify me” to get an alert. Need it sooner? We’ll suggest close alternatives that can ship today.

Yes—ask us for the latest COA and batch details for any product. We work with trusted manufacturers and keep testing current.

We can’t provide legal advice. Rules differ by country and customs. If an item is flagged, we’ll ship the rest now and hold/cancel the flagged item. We’ll keep you updated at every step.