Frequently asked questions relating to delivery

How can I find my delivery information?

It depends on the method of payments as well as the city your order is shipped to.If you are paying with a credit or debit card, you your order will be shipped through FedEx Express. If you chose cash and delivery it will be shipped with Fetchr.

FedEx Express

If your order is shipped with FedEx Express, you will get an email upon completing the payment with the tracking information from FedEx.The email will include your order tracking number as well as the estimated time of delivery. You will also get the notification once The order is picked up by FedEx and once the delivery has been scheduled. In most cases – Orders with FedEx Express ship overnight meaning that will be with you within 24 hours of the time it’s shipped from our end.


If you chose to pay with cash on delivery (COD), your order will be scheduled within the same day. If you are in Dubai, that means it will be picked up by the courier from our office on the next day. with fetcher you’ll get to choose the time and date of delivery that works best for you based on the availability. Once your order is confirmed you will then receive an SMS from Fletcher with the link to schedule the delivery time of your choice as well as the location.In most cases, Orders through Fetchr are picked up from our office on the next business day and is delivered to you the day after that.

Abu Dhabi

If you are in Abu Dhabi, regardless of the method of, and depending on the availability and time of order, you might have the option of having your order delivered within the same day.